01/03/2023
To bring you better user experience on swireshipping.com, Swire Shipping will be undergoing website updates between 1st March 2023 and 31st March 2023.
Please be informed that your access to some of the eCommerce features will be limited during this transition period. For any assistance, our Customer Success teams will be available to support you via the Live Chat Function.
How would this impact you?
Features
Changes during transition
Track and Trace
You can continue to Track by Booking or Container Number. However, Tracking by “BL Number” will be unavailable. You will be routed to your associated booking if you try searching by BL number. You can also reach out to our team via Live Chat for further support.
Below points explains the temporary changes:
Booking and Documentation
eNotifications, eSI submissions, booking status, booking amendment will be unavailable during this time.
All eNotifications will be switched off for Container Tracking, eSI and ETA updates; notification cards to be disabled; bell icon and view all notifications to be hidden.
Other disabled features:
ETA Notifications
All eNotifications will be switched off for Container Tracking, eSI and ETA updates for the time being.
Items temporarily removed:
Booking Cancellations
For cancellation of your booking, contact our customer service team via the Live Chat Function.
Do note that under Booking Details Page, the following are temporarily disabled:
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